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Off-site
24/7 Helpdesk support system for log-in online support including online knowledge database
8/5 telephone support
Service Components:- Applications Advice: Advice or explanation concerning the use of our application software
- Application Resolution: Problem resolution on problem encountered on our application software
- Application Answer: Provide answers to questions posted on our application software
- Rectification of errors: the Customer Support Centre gives advice about the execution of corrective measures resulting from user error
- On-site
On-site support services available on a time and material basis (T & M)
Service Components:- Professional consultation services for our application software
- Troubleshooting on our solutions, which cannot be covered by off-site support
- Systems software (Operating System, database etc.) troubleshooting, performance and tuning