Key Challenges
- Lacked visibility of overall business operations
- Manual-based processes caused inefficiencies and data inaccuracies
- Inability to track customer and servicing records accurately
- Unable to perform sales and financial analysis
Project Objectives
- Automate and integrate business processes
- Keep track of customers and servicing records
- Generate detailed sales and finance reports to enhance decision making
Solution
SAP® Business One (Finance, Services, Distribution and Manufacturing modules)
Key Benefits
- Increased business visibility and enhanced decision making
- Improve productivity by enabling staff to retrieve and update data in real-time
- Ability to generate detailed reports efficiently
- Reduce time and resources needed to produce build-to-order laser systems
What Our Customer Says
"The Hitachi Asia team was very professional and responsive to our requests. Their project planning skills were excellent and they worked well with us. The user training they conducted was also very clear and concise, and synchronised well with our needs. Even after the project was completed, their team will respond immediately when we have any doubt. This shows how effective their after-sales support is."
Mr.Chris Chan
Director, IDI Laser Services Pte Ltd
