Customer Support: Support & Maintenance

Off-site
24/7 Helpdesk support system for log-in online support including online knowledge database

8/5 telephone support

Service Components:

• Applications Advice: Advice or explanation concerning the use of our application software
• Application Resolution: Problem resolution on problem encountered on our application software
• Application Answer: Provide answers to questions posted on our application software
• Rectification of errors: the Customer Support Centre gives advice about the execution of corrective measures resulting from user error

• Professional consultation services for our application software
• Troubleshooting on our solutions, which cannot be covered by off-site support
• Systems software (Operating System, database etc.) troubleshooting, performance and tuning